16/05/2013 – Planned Generator Maintenance Notification
What —- In keeping with the manufacturer\’s recommendations and the Pulsant Planned and Preventative Maintenance regime, we will be carrying out routine maintenance on our Generators at our Maidenhead Data Centre. In order to carry out this work, each Generator will need to be isolated, but power to the site will not be interrupted and ....
Continue reading10/05/13 Host connectivity issues affecting some VMs – RESOLVED
Date: 10/05/13 Time first reported: 14:00 Time resolved: 14:50 Details: We have experienced an issue with connectivity to one from one of our physical hosts, which is affecting some customers VMs Further Action: A hardware failure on one of our hosts caused a fail-over to occur. The hardware failure was quickly identified and a fix ....
Continue reading04/04/2013 – Routine UPS maintenance notification – Clear
We have been notified of the following work by our provider at our Datacentre. In keeping with the manufacturer’s recommendations, and the Pulsant planned and preventative maintenance regime, we will be carrying out routine UPS maintenance at our MHD1 Datacentre. The first portion of maintenance involves the replacement of AC/DC capacitors on one UPS module. ....
Continue reading13/03/2013 at risk notification
Our datacentre providers have issued the following at risk notification. We don’t expect any downtime but there maybe higher latencies while network routes are updated. What —- Pulsant will be performing core network maintenance, this is an at risk notification, your service should be unaffected. Services at risk: All South London, Milton Keynes, Maidenhead and ....
Continue readingConnectivity Issue 08/03/13 – resolved
Date: 08/03/2013Time first reported: 16:54Time service restored: 17:40Details: Some customer VM’s have had experienced stability problems. When VM’s were restarted they were unable to start.Latest Update: The issue has now been resolved. Please check your VM services, some VM’s may require a restart.Cause: One of the storage nodes servicing read requests caused inconsistencies. This appears ....
Continue reading24/02/13 storage connectivity issues affecting some VM’s -Resolved
Date: 24/02/13Time first reported: 13:44Time service restored: 16:15 Details: We have experienced an issue with connectivity to one datastore from a single physical host. This caused some VM’s to power off or go into a non responding state. We have moved these VM’s to other hosts. Further Action: We are continuing to troubleshoot the storage ....
Continue readingPotential Security Vulnerability found in Linux Systems
The following report has come to our attention. All sshd-enabled systems are potentially vulnerable. Security checks are strongly advised. Information According to recent reports there is a rootkit which leaves a backdoor on the system and gains the full root access to Linux-based servers. The root cause of the rootkit is not ....
Continue reading08/02/2013 at risk notification
Our datacentre providers have issued the following at risk notification. We don’t expect any downtime but there maybe higher latencies while network routes are updated. What —- Pulsant will be performing core network maintenance, this is an at risk notification, your service should be unaffected. Services at risk: All Newbridge, South London, Milton Keynes ....
Continue readingConnectivity problem – 04/02/13 – Resolved
Date: 04/02/13Time first reported: 16:11Time service restored: 16:13Details: Outage caused by DDOS Attack. VMhosts has multiple 1Gb uplinks to minimise the risk of such attacks. Our ISP C4L also continually monitors our connectivity and take corrective action when required.Further Action: We will continue to monitor but consider this problem resolved. History 16:11 We are aware ....
Continue readingHigh Latency
18/01/2013 15:29 Our ISP has reported an issue with connectivity with L2 & L3 networks. Our monitoring shows no loss of connectivity but some high latencies. We are in communication with C4L and will provide an update as soon as we have any news. 18/01/2013 16:58 Initial feed back from C4L is this has now ....
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