Microsoft 365 is a whole eco system of applications, everyone knows the main ones such as Word, Excel, Outlook and such. A lot of people will also be aware of the more mainstream side offerings such as Intune and AutoPilot, even if they aren’t using them. However, what we at VMhosts have found is that most business’ aren’t using some of the smaller tools which are included with their M365 subscription.
A prime example of this is Microsoft Forms. With Microsoft Forms, you can create surveys, quizzes, polls and obviously, forms, in minutes. With this power you can generate so much value for the business.
Enhance Customer Engagement with Quick Surveys
Understanding your customers is essential for any business. Microsoft Forms makes it easy to create quick surveys to gather insights, satisfaction details and expectations. Whether you want feedback after a service call or insights on new product features, Forms allows you to collect structured responses efficiently.
You can use the built-in analytics to view response trends, filter results and even export data to Excel for deeper analysis or to create presentations. This helps you make informed business decisions based on actual customer input rather than guesswork.
Improve Employee Feedback and Internal Communication
Keeping employees engaged and informed is just as important as understanding customers. Microsoft Forms can be used to run quick internal surveys, conduct anonymous feedback sessions, or gather opinions before important business decisions.
Automate Workflows with Microsoft Power Automate
One of the biggest advantages of using Microsoft Forms within your small business is its ability to integrate with other M365 apps. By combining Forms with Microsoft Power Automate, you can create automated workflows that save time and reduce manual effort.
For instance, if you receive a new customer enquiry via a Form, you can set up an automated flow that sends a confirmation email, notifies your sales team in Teams and logs the request in a CRM—all without any manual intervention.
This automation can also be used for HR processes, such as new employee onboarding. When an employee submits their onboarding form, the system can automatically generate a checklist for HR, log an IT ticket and even schedule orientation meetings!
👉 Contact Us if you aren’t making the best use of your M365 services and see what efficiencies can be achieved.
