Our managed services provide you a single point of contact for any system related issues. As we own and maintain our cloud platform we have full visibility, starting from the data flow into our network the self-service orchestration layer right down to the physical disks hosting your data.
Our managed services can be added to any Windows Server. All managed servers are proactively monitored. Our monitoring solution powered by CA Nimsoft, provides intelligent performance and availability monitoring at the Operating System and Application level.
Our proactive solution allows us to identify and correct issues before they impact the end user experience. The same solution allows us to react 24/7 to any unexpected service degradation.
Although we cannot include any other third party applications directly under our support, we can add third party applications to the service schedule and provide direct assistance alongside your Vendor support agreements to make sure you are not left in the middle.
This end to end management and monitoring solution specifically includes support For Windows 2008, Windows 2012, Windows 2012 R2, Microsoft Exchange, Microsoft SQL Server and Microsoft Remote Desktop Services.
Covered by our SLA, we don’t just guarantee a response, we guarantee your support tickets will be actively worked on by an engineer qualified to provide full end to end support.
Our support desk provides direct email and web portal access along with 24/7 365 telephone support for all P1, P2, P3 and P4 support tickets.