Sometimes reactive support simply isn’t enough. Users and customers now live in an always on always connected world. To help improve efficiencies, deliver greater value from technology investments and provide a first clad end user experience, it is vital that not only are systems up and running they are also performing.
Not only do we use automated monitoring solutions we also perform a number of manual daily, weekly and monthly health check procedures.
Our manual procedure check procedures help us to spot potential issues that might be missed by an automated system. Manual identifications of any issues are recorded and where possible added to our automated systems.
Our automated proactive monitoring solution is powered by CA Unified Infrastructure Management (formerly CA Nimsoft Monitor), providing us with 360-degree visibility into your system availability and infrastructure performance.
Whether your organization is a small business or a large enterprise, managing your IT environment is a daunting task. Undoubtedly, your end users require peak performance and high availability of your infrastructure—any day, any time.
CA unified infrastructure manager uses intelligent monitoring agents, not only checking service status and resource availability but also in depth analysis on how your applications are responding and performing.
Our proactive support services are designed to help your business avoid any potential downtime. Unfortunately some faults are simply not predictable. That’s why every proactive support agreement is backed by our reactive support service, providing a guaranteed technical response from someone who can actively help resolve your issue.